FAQ
You can reach us at:
📱 Hot line: +41 79 838 00 68
Or through the contact form on our website.
We aim to respond within 1–2 business days.
Yes. Our Custom Creations category allows you to personalize scents, blends, or gift sets for yourself or someone special.
Yes. We provide private-label and OEM solutions for spas, resorts, hotels, companies, and wellness spaces. Contact us at info@cheonbloom.ch with your project details.
Choose an amount, write a personal message, and the gift card will be delivered by email instantly. You can send it to someone else or treat yourself.
Our digital gift cards remain valid for 36 months from the date of purchase.
Yes. You can create your own set using our Custom Creations options, or choose from our curated selections.
Our products are created with a Modern Active Wellness philosophy, handcrafted, blending nature, creativity, and clean design to support clarity, calm energy, and natural beauty in everyday life. Every formula is made in small batches with care.
Yes. We use nature-based ingredients wherever possible and avoid unnecessary chemicals. Each product is crafted to be safe, effective, and gentle.
Trim the wick to 5 mm before each burn, keep the candle away from drafts, and let it burn long enough for the wax to melt evenly. This ensures a cleaner, longer-lasting burn.
We currently accept:
Credit / Debit Cards
Apple Pay
Google Pay
Yes. All transactions are processed through trusted third-party providers. We never store your credit card details.
Unopened products can be returned within 14 days. For hygiene reasons, opened wellness and personal care items cannot be returned unless they arrived damaged or incorrect.
Please contact us within 48 hours with a photo of the damaged item. We’ll replace it or offer a suitable solution.
We currently ship across Switzerland and selected EU countries.
Switzerland: 2–4 business days
EU: 4–8 business days, depending on location
Yes. Once your order is shipped, you’ll receive a tracking link by email.
Yes. We work with retailers, spas, hotels, and wellness companies. Please email info@cheonbloom.ch with your business details.
Absolutely. We offer custom blends, scents, personal care items, and gift sets. Tell us your ideas, we’ll help you bring them to life.
