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Terms & Conditions

Customer Care

At Chéon Bloom, we value clarity, honesty, and thoughtful service, principles that align with Swiss standards of quality and care.
If you have questions about your order, our products, or your wellness journey, we’re here to support you.
How We Support You
We aim to respond to all inquiries within 1–2 business days.
Our customer care team can assist with:

  • Product questions

  • Order updates or delivery issues

  • Exchanges for damaged or incorrect items

  • Guidance on our wellness and holistic collections

  • OEM / B2B inquiries

Privacy & Safety

Your privacy matters to us.
At Chéon Bloom, we handle your personal information with care, transparency, and respect, in line with common Swiss data-protection principles.
We only collect the information needed to process your order, provide customer support, and improve your experience on our website. We never sell or share your data with third parties for marketing purposes.
How We Use Your Information
We use your personal data for:

  • Processing and delivering your order

  • Secure payment handling through trusted third-party providers

  • Communicating with you about your purchase

  • Responding to questions or support requests

  • Improving our website experience

All sensitive payment data is handled securely by our payment partners; we do not store credit card information. Your data is stored securely and only for as long as necessary to fulfil the purpose for which it was collected.
We follow common standards of data privacy and align with the principles of the Swiss revDSG (Swiss Federal Act on Data Protection).
Third-Party Services
Our website may use trusted external tools (e.g., payment processors, analytics, Wix services). These providers have their own privacy policies and comply with applicable data-protection requirements.
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Wholesale Inquiries

We’re delighted to partner with retailers, spas, resorts, hotels, companies, and wellness spaces that share our vision for natural, modern, and meaningful living.
If you’re interested in offering Chéon Bloom products or developing your own private-label / OEM collection with us. We’d love to hear from you.
What We Offer
We provide:

  • Wholesale pricing for selected wellness and holistic products

  • OEM and private-label solutions (custom scents, herbal blends, personal care, gift sets)

  • Small-batch production for boutique partners

  • Swiss-quality sourcing, design, and support

  • creative collaboration for curated or branded wellness concepts

Our goal is simple: to bring natural wellness into more places where people live, work, rest, and learn.
How to Get Started
To receive our wholesale catalog or discuss an OEM project, please contact us at info@cheonbloom.ch with the following details:

  • Your business name

  • Location & website

  • The products or categories you’re interested in

  • Quantity or collaboration details (if known)

We’ll get back to you within 1–2 business days.

Payment Methods

We offer secure and convenient payment options to make your shopping experience smooth and reliable.

  • Credit / Debit Cards (Visa, Mastercard, AMEX)

  • Apple Pay

  • Google Pay

Payment Methods
  • Facebook
  • Instagram
  • Youtube
  • TikTok
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